User Roles
The kinds of people who use Pixwel and what each can do — from studio teams and regional contacts to localization vendors and guests.
The kinds of people who use Pixwel and what each can do — from studio teams and regional contacts to localization vendors and guests.
Pixwel brings together everyone involved in localizing and distributing a film’s marketing assets: the studio that owns the campaign, the regional teams who adapt it, the vendors who do the work, and the partners who only need a finished file. Your role determines what you see when you sign in and which actions are available to you.
Your role comes from the group an administrator adds you to. Two people in the same kind of group can still have slightly different abilities, because an administrator can fine-tune exactly what each group is allowed to do.
The Pixwel team. Full access to every studio, project, and setting — and the people who set up everyone else’s access.
Staff at a studio, working across that studio’s projects. The day-to-day owners of a campaign’s assets.
A local team responsible for one territory on one project — focused on the assets and languages for their region. Usually just called a territory.
Localization partners who receive orders and deliver finished work, then manage those orders through to completion.
Administrators run the platform. They create studios, projects, territories, and languages, add users to groups, and decide what each group can do. They can see every project and, when troubleshooting, view the app as another user.
Studio team members work with their own studio’s projects. Depending on what their administrator has enabled, they can:
A regional contact is scoped to a single territory on a single project. They focus on the localized assets and languages for their region, rather than the whole campaign — useful when a local office only needs to see and act on what’s relevant to them.
In everyday use — and throughout these docs — a Regional Contact is usually called a territory. Phrases like “the territory places an order” or “a territory user approves the translation” refer to this role. Don’t confuse it with Territory the geographic region: the region is the place, the regional contact is the team responsible for it.
Vendors are the partners who actually produce localized assets — subtitling, dubbing, graphics, and more. They receive orders (work requests), do the work, and move each order through its stages in the Order Queue until it’s delivered and approved. A vendor can serve more than one studio.
Not everyone with access is a full member. A guest is someone invited to specific shared assets — for example, an outside reviewer or a partner who only needs one deliverable.
Guests see only Projects and Shares. They can view and download what’s been shared with them, but they don’t get work requests, the order and share queues, downloads outside of shares, notifications, or preferences.
Everyone else is a member — a full account that has completed registration and approval.
Your role and your group’s permissions decide which parts of the app appear:
| You can… | Who typically can |
|---|---|
| Browse projects and preview assets | Everyone (guests, within shares) |
| Download files | Studio teams, regional contacts, vendors |
| Share assets | Studio teams (and others, if enabled) |
| Place orders / work requests | Studio teams and regional contacts |
| Fulfill and manage orders | Vendors |
| Run reports | Roles an administrator has granted reporting to |
| Configure studios, projects, and access | Administrators |
Because an administrator tailors each group’s permissions, the exact menu you see is the combination of your role and what’s been switched on for your group. If you expect to be able to do something and can’t, your Pixwel administrator can adjust your group’s access.