Platform Docs · Papervine

New to Pixwel? This guide covers the basics: finding your way around, understanding the symbols on assets, setting up contact lists, and knowing when help is available.

A few features make moving through the platform fast:

Instant search — start typing and matching results appear in real time.
Campaign view — see an entire project at once. All asset types show by default; search and filter to customize the view.
List view — a denser layout with smaller thumbnails and more detail per row, if you prefer lists to tiles.
Batch select — add multiple assets to your share and order queues at once.
Quick actions — add assets to a queue straight from their thumbnail as you browse.

Campaign view of a project grouped by asset type — Campaign view shows a whole project, grouped by asset type, with filters and a grid/list toggle.

List view of assets with rows and quick-action buttons — List view — a denser layout with smaller thumbnails and more detail per row.

Multiple assets selected with checkboxes and order/share actions in the toolbar — Batch select assets, then add them to your share or order queues from the toolbar.

Quick-action buttons on an asset thumbnail — Quick actions on a thumbnail — share, order, or queue an asset as you browse.

Symbols on an asset

Two icons can appear next to an asset to flag restricted access:

Symbol	Meaning
Lock	The file is embargoed — access is restricted until a release date. See Downloads for how to tell when, and how to request access.
Yellow slashed eye	The asset is private and locked to specific territories. Only Head Office, the localization vendor, and the assigned territories can see it.

A private asset shows the slashed-eye icon beneath its thumbnail in project view, and to the left of its name in asset view. Hover the note overlay on the asset to see which territories it’s restricted to.

Legend showing the embargoed padlock versus the downloadable arrow — A padlock means a file is embargoed and not downloadable; a download arrow means it's available.

A private asset showing the slashed-eye icon in project view — In project view, a private asset shows the yellow slashed-eye icon beneath its thumbnail.

A private asset in asset view with the slashed-eye icon and a territory restriction note — In asset view, the slashed-eye icon sits to the left of the name, and the note overlay shows which territories it's restricted to.

Contact lists

A contact list is a reusable group of recipients you can pull into a share instead of typing addresses each time.

Open Preferences

Click your user profile at the bottom-left, then the settings gear (⚙️) to open Preferences.

Go to Contact Lists

Select the Contact Lists tab.

Create the list

Click Create a New Contact List, enter a name and the contacts, and click Save.

Open your user profile at the bottom-left, then the settings gear to reach Preferences.

The Contact Lists tab in Preferences — In Preferences, open the Contact Lists tab.

The Create A new Contact List button — Click Create A new Contact List.

The Contact List form with a name and contacts fields — Name the list, add contacts, and Save.

You can edit or delete a list later from the same Contact Lists tab. You can also create a list on the fly while sharing: in the Share Queue, add recipients, click the save icon (💾) beside the field, name the list, and save.

A saved contact list with Edit and Delete actions — Edit or delete a saved contact list from the Contact Lists tab.

The save icon beside the Recipients field on the Create Share form — While building a share, click the save icon beside the Recipients field to save them as a list.

The Save Contact List dialog — Name the new contact list and save it.

Getting help

For when the team is available and how to reach them, see Support.