Support
When the Pixwel team is available and how to get help.
Need a hand? Here’s when the team is around and how to reach them.
When the team is available
The platform runs continuously, but the production team is available Monday 1:00 AM – Saturday 12:00 AM (Pacific Time), with weekend support for urgent matters. Times follow Pacific Time — PDT (UTC−7) in summer, PST (UTC−8) in winter.
Localization vendors have different hours — see Localization vendors.
How to get help
- Report a Bug — use the in-app Report a Bug button (bottom-right of the platform) for problems with the app.
- Email — reach the Pixwel team at platform@pixwel.com for access requests, restricted files, and other help.
- Your administrator — for access to projects, studios, or permissions, your Pixwel administrator manages your group.
New to Pixwel?
The Getting Started guide walks through the basics.